Did not get BAP with Ad purchase

renataxx
Posts: 4
Joined: Tue Sep 13, 2016 10:04 am

Re: Introduce yourself

Postby renataxx » Wed Sep 14, 2016 6:13 am

Sorry i buy ads bulk yesterday with neteller but my ad campaign not active i submit ticket but not received any baps...
missi
Posts: 88
Joined: Tue Aug 23, 2016 8:30 pm
Location: Coober Pedy
Contact:

Re: Did not get BAP with Ad purchase

Postby missi » Wed Sep 14, 2016 6:48 am

If the funds have been taken from your payment processor then you will need to wait for support team to get to your ticket to help you.

They can take up to 7 days to reply.

Do not add any extra information to your ticket unless they specifically ask for more information as adding new data will knokc your ticket back to the end of the queue and will cause unnecessary delay in their ability to reach your support request.
Museful
Posts: 11
Joined: Mon Sep 05, 2016 7:29 am

Museful Problem also

Postby Museful » Fri Sep 30, 2016 1:59 pm

Hi,

excuse me that i can't open a new topic i write here.

i have made a purchase via BitCoin and i didn't receive BAP, i contacted the support and it's almost one month they didn't answer me i provided the Id of the transaction but no answer, is there a problem with the website ?
missi
Posts: 88
Joined: Tue Aug 23, 2016 8:30 pm
Location: Coober Pedy
Contact:

Re: Museful Problem also

Postby missi » Mon Oct 17, 2016 9:25 pm

Have you been adding new information or asking questions regarding your ticket before they reply? If you add anything to an existing ticket that is open then it will get knocked back to the end of the queue.

Did you make sure to list your ticket in the correct category?

You can also try cancelling your current ticket and resubmitting it.
Museful wrote:Hi,

excuse me that i can't open a new topic i write here.

i have made a purchase via BitCoin and i didn't receive BAP, i contacted the support and it's almost one month they didn't answer me i provided the Id of the transaction but no answer, is there a problem with the website ?
Museful
Posts: 11
Joined: Mon Sep 05, 2016 7:29 am

Re: Museful Problem also

Postby Museful » Wed Oct 26, 2016 9:46 pm

missi wrote:Have you been adding new information or asking questions regarding your ticket before they reply? If you add anything to an existing ticket that is open then it will get knocked back to the end of the queue.

Did you make sure to list your ticket in the correct category?

You can also try cancelling your current ticket and resubmitting it.
Museful wrote:Hi,

excuse me that i can't open a new topic i write here.

i have made a purchase via BitCoin and i didn't receive BAP, i contacted the support and it's almost one month they didn't answer me i provided the Id of the transaction but no answer, is there a problem with the website ?
Hi,

it's now 3 or 4 times that i did what you said :

- i answered their questions
- closed and opened new tickets

now it's from august that i don't have BAP for purchase i have made and the last ticket i replied has 1 week and 1 day and no answer.
solex54
Posts: 1
Joined: Fri Nov 04, 2016 10:52 pm

Re: Introduce yourself

Postby solex54 » Fri Nov 04, 2016 10:55 pm

Am also facing the same issue here.. No support of Paidverts
salahuddin81
Posts: 2
Joined: Thu Oct 13, 2016 11:44 pm

Re: Did not get BAP with Ad purchase

Postby salahuddin81 » Mon Nov 07, 2016 1:18 pm

thanks.

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